RETURNS AND REFUNDS POLICY

At UMVI, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple and hassle-free return and refund process to ensure your experience is as smooth as possible.

1. Returns

• Eligibility: You can return most items within 10 days of receiving your order. The item must be unused, in the same condition you received it, and in its original packaging.
• Non-returnable Items: Some items are non-returnable due to hygiene or custom nature (e.g., personalized items ). These will be clearly marked at the time of purchase.
• Return Process: To initiate a return, please contact our customer service team at [customer support email] with your order number and details about the product. You will receive a return authorization and instructions on how to return your item.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
• Please note that original shipping charges are non-refundable.

3. Exchanges

• If you would like to exchange your item for a different size or color, please follow the return process to return the original item and place a new order for the desired item.

4. Damaged or Defective Items

• If your product is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will arrange for a return and provide a full refund or replacement, including return shipping costs.